Sins of Alentejo

1 - Scope and Object of the General Conditions of the Store

1.1 – These General Conditions, together with the order form and the other elements referred to in them, are intended to regulate the terms and conditions governing the provision of service of the Pecados do Alentejo Online Store by ENI Maria Belizanda Mendes Pereira Felisberto Quintos, Rua da Liberdade, 54, 7540 – 415 São Domingos, NIF 178 279 358, hereinafter referred to as “Pecados do Alentejo”.

1.2 The service consists of providing access to the Online Store through the address www.pecadosdoalentejo.pt, which, in addition to providing information on a set of products, allows the user, electronically, to order the products disclosed therein, under the terms and conditions herein. described.

1.3 The order of products must be made by users aged 18 (eighteen) years or over (minors must have authorization from their representatives). The elements and information transmitted by the users will enjoy full legal effects, recognizing the users of electronic purchases, and they cannot claim the lack of signature for non-compliance with obligations assumed.

Two – Product Information and Contents

2.1 - Pecados do Alentejo will try to ensure that the contents presented do not contain typographical errors, and they will be quickly corrected, if they occur or come to be detected. If a product with characteristics different from those presented online is provided, the user has the right to terminate the purchase contract under the applicable legal terms (right of free termination, according to point 7).

2.2 Pecados do Alentejo will try by all means to send all the products purchased, but it is possible that, in some situations and for reasons beyond the control of Pecados do Alentejo, such as human errors or anomalies in computer systems, it is not possible to send any of the products purchased by users. In the event that any product is not available for shipment after it has been purchased, the user will be contacted by email or by telephone, with the possibility of canceling the order with the respective refund, for the full amount paid or, provided the possibility of exchanging for a product of the same range, of the same or greater value.

2.3 All information about products, characteristics, prices, promotional actions and other services provided may be changed at any time by Pecados do Alentejo.

3 Responsibilities

3.1 All products and services made available and marketed by the Online Store Pecados do Alentejo are in accordance with Portuguese Law.

3.2 The Store has the appropriate and necessary levels of security, however Pecados do Alentejo cannot be held responsible for any damages suffered by the user and/or third parties, in the face of delays, interruptions, errors and suspensions of communications that originate from factors beyond its control, namely, any anomalies or failures caused by the communications network provided by third parties, by the computer system, by the digital to analogue signal converters, by the connection system or any computer viruses or downloading via infected file services or containing computer viruses or other properties that may affect the user's equipment. If, due to an error in accessing the Pecados do Alentejo Online Store website, access is impossible, Pecados do Alentejo cannot be held responsible for any damages.

3.3 The data and information queries carried out within the scope of this service are considered to be carried out by the user, and Pecados do Alentejo cannot be held responsible for any fraudulent action or abusive use of the information obtained.

3.4 Pecados do Alentejo cannot be held responsible for any loss or damage caused by abusive use of the service that is not directly attributable to it as willful or serious cause.

3.5 Pecados do Alentejo will not be liable for damages resulting from non-compliance or defective performance of the service when this is not directly or indirectly immutable by way of intent or gross negligence, not being responsible in particular for:

3.5.1 Errors, omissions or other inaccuracies related to the services provided.

3.5.2 Damage caused by the fault of users or third parties, including infringement of intellectual property.

3.5.3 For non-compliance or defective compliance resulting from judicial decisions or administrative authorities.

3.5.4 For non-compliance or defective compliance resulting from force majeure events, such as situations of an exceptional or unpredictable nature, outside Pecados do Alentejo and which cannot be controlled by it (fires, power cuts, explosions, riots, wars, civil insurrections, governmental decisions, strikes, earthquakes, floods or other natural or other phenomena not controlled by Pecados do Alentejo that prevent or impair the fulfillment of obligations assumed.

3.5.5 Pecados do Alentejo cannot yet guarantee that:

3.5.6 The service is provided uninterruptedly, is completely secure, error-free and runs indefinitely.

3.5.7 The quality of any information, service or product purchased or provided through the service fully meets any user expectations regarding the same.

3.5.8 Any product or material obtained in any way through the use of the service is used at the user's own risk, and the user is solely responsible for any damage caused to his computer system and equipment or for any loss of data resulting from this operation.

3.5.9 Any information or advice, written or oral, obtained by the user of the service or through the same, may constitute any guarantee not expressed in these general conditions.

3.6 The user of the service tacitly accepts that Pecados do Alentejo cannot in any way be held liable for any damages, including, but not limited to damages for loss of profits, data, content, or any other losses (even if previously advised by the user about the possibility of these damages occurring), resulting from:

3.6.1 Use or inability to use the service

3.6.2 Difficulty in obtaining a substitute for any goods or services.

3.6.3 Access or modification of personal databases.

4 User/Buyer/Customer or Consumer Obligations

4.1 The user undertakes to;

a) Provide correct personal data and addresses;

b) Do not use false identities and data;

c) Respect the imposed order limits and restrictions referred to in these general conditions.

4.2 If any of the data is found to be incorrect or insufficient, and for this reason there is a delay or impossibility of processing the order or goods purchased, or eventual non-delivery, the responsibility is fully attributed to the user, and Pecados do Alentejo declines any responsibility. If the user violates any of these obligations, Pecados do Alentejo reserves the right to eliminate future purchases, block access to the store, cancel the provision of any other services made available by Pecaf-dos do Alentejo to the same user and also, forbid the future user access to any service provided by Pecados do Alentejo

5. Privacy and Protection of Personal Data

5.1 Pecados do Alentejo guarantees the confidentiality of all data provided by users.

5.2 The personal data entered in the order form, as being mandatory, are indispensable for the provision of the service by Pecados do Alentejo. The omission or inaccuracy of the data provided by the user are their sole and total responsibility and cannot give rise to a refusal to provide the service by Pecados do Alentejo.

5.3 The user's personal data will be processed and stored by computer. They are intended to be used by Pecados do Alentejo within the scope of the commercial and/or contractual relationship with the user and, in case of consent, for the commercialization of all products and services available in the Online Store.

5.4 Under the terms of the applicable legislation, namely with the production of effect on May 25, 2018 of the General Data Protection Regulation, approved by Regulation (EU) 2016/679, of April 26, 2016, the user is guaranteed free of charge additional information, the right to access, rectify and update your personal data, directly or upon written request, as well as the right to oppose their use for the purposes set out in the previous number, for which purpose you must contact the entity responsible for the storage. and processing of personal data, Pecados do Alentejo, through the email address [email protected]

5.5 As the internet is an open network in which the user's personal data and other personal information and all the content hosted on the service may circulate on the network without security conditions, even running the risk of being accessible, used and appropriated by third parties not authorized for this purpose, Pecados do Alentejo cannot be held responsible for such access and/or use.

6 Order Cancellation

6.1 At the request of the User/customer/buyer or consumer

The User/customer/buyer or consumer may cancel their order, requesting it from Pecados do Alentejo via telephone or email, referring the order number, which will be accepted as long as it has not yet been processed. If it has already been processed, Pecados do Alentejo will attempt to deliver it, with the User/customer/buyer or consumer having the option of not accepting it.

For the purpose of cancellation, the User/customer/buyer or consumer will have to provide the following data to Pecados do Alentejo:

The) Order number

B) TIN indicated for the order and delivery address

6.2 Pecados do Alentejo reserves the right not to process orders when it finds any inconsistency in the personal data presented or observes misconduct on the part of the User/client/buyer or consumer. Pecados do Alentejo reserves the right not to process any order or refund if there are errors in the values or characteristics of the products, when these arise from technical problems or errors unrelated to Pecados do Alentejo.

7. Return (Right of Resolution)

7.1 The User/client/buyer or consumer may exercise the right of withdrawal without any compensation being demanded, within 14 (fourteen) days from the date on which they take physical possession of the purchased good.

To exercise this right, the User/customer/buyer or consumer must indicate all their identification data, the purchased good, product or service that they intend to return and the date of purchase. The return request must be made by letter, accompanied by the product, good or service purchased (under the appropriate conditions of use), or by another suitable means capable of proof within the period indicated above.

The User/customer/buyer or consumer must return the complete packaging, as it was delivered, accompanied by all the documentation received, namely the invoice for the purchased good or service and the document that proves the delivery of the product. The packaging and the aforementioned documents must be sent free of charge to the following address:

Sins of Alentejo

Rua da Liberdade, 54

7540 – 415 São Domingos

If the User/customer/buyer or consumer chooses other forms of return, the respective shipping costs will be their full responsibility.

7.2 Upon receipt of the product, good or service returned at Pecados do Alentejo, the amount actually paid for the order (sales invoice value) will be returned to the User/customer/buyer or consumer. If a coupon or promotional discount code has been used, this amount will not be refunded, and the refund will only be made for the amount actually paid.

7.3 The method of refunding the amount to be returned may be by bank transfer, if IBAN is indicated in the return request, or by check to the billing address and will be made within 14 (fourteen) days after receipt of the free will of free and effective resolution. receipt of the purchased good, product or service.

7.4 In the absence of any component of the product, good or service sold or, in the event that any of them is not in perfect condition, there will be no refund of the amount paid, including postage, and the product will be sent back to the shipping address. initial.

8 Intellectual property

8.1 The Online Store Pecados do Alentejo is a registered site, and the service provided by the site itself is entirely your responsibility.

8.2 The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

8.3 The User/customer/buyer or consumer acknowledges that any content that is displayed or mentioned in advertising, featured, promotion or mention of any sponsor or advertiser is protected by copyright and related rights, industrial property laws and other laws of property protection, so any use of these contents only under the express authorization of their owners.

8.4 The User/client/buyer or consumer undertakes to fully respect the rights referred to in the previous number, namely refraining from performing any acts that may violate the law or said rights, such as reproduction, commercialization, transmission or making these contents available to the public or any other unauthorized acts that have the same contents as their object.

9. Service Security Conditions

9.1 The User/client/buyer or consumer undertakes to observe all applicable legal conditions, namely, not to practice or encourage the practice of illegal or offensive acts of good customs, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of the legislation applicable to the processing of personal data and advertising communications through automatic calling devices, and must also observe the rules for using the service, under penalty of Pecados do Alentejo suspending or deactivating the service under the terms set out in point 12.

9.2 The User/client/buyer or consumer expressly acknowledges and accepts that the IP network constitutes a public electronic communications network that can be used by several users, being, as such, subject to computer overloads, so Pecados do Alentejo does not guarantee the provision of the service without interruptions, loss of information or delays.

9.3 Pecados do Alentejo cannot guarantee the provision of the service in situations of unpredictable and anomalous overload of the systems on which it is supported or of force majeure (situations of an extraordinary or unpredictable nature, external to Pecados do Alentejo and which cannot be controlled).

9.4 If the service is interrupted due to unpredictable overload of the systems on which it is supported, Pecados do Alentejo undertakes to restore its operation in the shortest possible time.

10 Suspension and deactivation of the Online Store service

10.1 Regardless of any prior or subsequent notice, Pecados do Alentejo may, at any time and under its sole decision, discontinue the availability of the Online Store service to one or all users.

10.2 Pecados do Alentejo reserves the right to suspend or terminate access to the online store service under the following conditions:

a) When the User/customer/buyer or consumer does not observe the conditions of use referred to at any point in these general conditions.

b) When Pecados do Alentejo terminates access to the store, with 15 days prior notice on the date of the same termination.

10.3 The suspension or termination of the service by Pecados do Alentejo under the terms of the previous numbers does not entitle the User/client/buyer or consumer or even third parties to any indemnity or compensation, and Pecados do Alentejo cannot be held responsible or in any way encumbered, for any consequence resulting from the cancellation or definitive suspension of the online store service.

10.4 In the aforementioned situations, Pecados do Alentejo will communicate to the User/customer/buyer or consumer, in advance and so that he can, if he wishes, safeguard the contents of his order viewing area, which he has 3 (three) days useful from the date of sending the electronic communication or communication on the main page of the online store to do so.

11 Communications

11.1 Without prejudice to other forms of communication with the User/customer/buyer or consumer, provided for in these general conditions, notifications that relate to the service, including any changes to these general conditions can be made via email, SMS or telephone contact. .

11.2 The User/customer/buyer or consumer agrees to receive any and all communication or notification related to the service provided by the online store to the address, contact telephone number, or email address indicated in the ordering process.

At any time, the User/client/buyer or consumer may opt-out of receiving these communications or notifications by email by indicating the field “Do not receive newsletter” displayed in each newsletter.

12 Technical settings

12.1 Notwithstanding the provisions of the following number, Pecados do Alentejo may make changes to the technical conditions or the service, as well as the rules for its use, and must disclose the aforementioned changes to the User/customer/buyer or consumer at least 15 (fifteen) days.

12.2 The updated version of these general conditions is available on the website www.pecadosdoalentejo.pt

13 Communications

13.1 Whenever and whenever Pecados do Alentejo deems it necessary and opportune to optimize the browsing experience or improve its connectivity, it can remotely reformulate the network settings.

13.2 Without prejudice to what is mentioned in the following numbers and given the evolutionary and innovative nature of the service and the technological developments that may occur, Pecados do Alentejo may, at any time, change the technical conditions of the online store service whenever it appears key role in adapting it to new technological developments.

13.3 Pecados do Alentejo cannot guarantee the User/customer/buyer or consumer the performance of any upgrade or improvement of the service.

13.4 Some evolutions, service improvements or differentiated services may be subject to subscription or payment, by the same, of specific conditions of use.

14 Claims

14.1 The Pecados do Alentejo Online Store has a digital Complaints Book, in accordance with current legislation.

14.2 The User/client/buyer or consumer may submit any contractual conflicts to arbitration mechanisms that are or may be legally constituted, as well as complain to Pecados do Alentejo of acts or omissions that violate the legal provisions applicable to the acquisition of goods. or services.

14.3 The complaint must be submitted within a maximum period of 30 (thirty) days, counted from the knowledge of the facts by the User/customer/buyer or consumer, to the sector supervisory authority or to Pecados do Alentejo, which will be registered in the its information systems, which will decide and notify the interested party within a maximum period of 30 (thirty) days from the date of receipt.

15 Applicable law

This contract is governed by Portuguese law.

For all due purposes, we inform you that the personal data provided by our customers will be treated in accordance with the principles of transparency, purpose limitation, data minimization, accuracy, integrity and confidentiality, also respecting the obligations and guarantees established in the regulation ( EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of individuals with regard to the processing of personal data and the free movement of such data.

In order to comply with said regulation, we have updated our Privacy Policy:

Responsible: Maria Belizanda Mendes Pereira Felisberto Quintos; NIF 178 279 358; Headquarters: Rua da Liberdade, 54 – 7540 – 415 São Domingos; Telephone: 961 567 234; E-mail: [email protected]

Purpose of treatment: The information provided by our Users/clients/buyers or consumers is processed for the purpose of providing the service requested by them, of sending information and communications related to the ordered, purchased or similar products and of carrying out the respective billing of the same.

Origin and nature of the data processed: The personal data processed by Pecados do Alentejo are only the identification data or others that were provided to us through the registration form available on the Online Store website.

Storage time: The data provided will be stored as long as the business relationship is maintained or for the period necessary to comply with legal obligations.

Legitimacy: The data of our Users/clients/buyers or consumers will be processed by Pecados do Alentejo only and only if we have received their express and informed consent and always within the scope of the purposes described above.

Recipients: The data made available and collected will not be transferred to third parties, except in cases where there is a legal obligation to do so.

The data of our Users/customers/buyers or consumers may, however, be processed by third parties in the context of carrying out certain necessary technical interventions aimed at optimizing the service.

These third parties will be in charge of the processing of data, contractually obliged to comply with the legal obligations of the person in charge of the treatment and must maintain the confidentiality and secrecy of information provided for by law.

Rights: Users/customers/buyers or consumers are absolute holders of the following rights over their personal data:

The) Right to request access to your personal data.

B) Right to request its rectification, alteration or deletion.

ç) Right to request its limitation or to oppose its treatment.

d) Right to data portability.

and) Right to revoke consent granted.

For the exercise of any or all of these rights, the User/client/buyer or consumer must send a written communication to the email address [email protected] with clear identification of the right or rights that he intends to exercise.

Shipping and Payments

Shipping and postage

The deliveries of the orders will be carried out by a carrier, so you can receive them comfortably at the address indicated by you. They are carried out on working days from 09:00 to 19:00, preceded by telephone contact, and the courier will only make an attempt to deliver.

If the service is carried out by CTT and there is no one at the address to receive the order, the courier will place a notice in the mailbox with the information of the CTT station where you can collect them. The order will be available for collection for a period of 5 working days. After this period, the order will be returned to us. After this return, it can only be sent again against payment of new shipping costs.

The returned order will be sent immediately after we have received the value for the new shipping costs.

In addition to the prices shown on the products, the respective value of the postage, with each order, is added, which are calculated based on the sum of two factors: the cost of packaging and the cost of transport. The packaging cost for each bottle is €2 (Euros). The shipping cost depends on the weight of the order and the respective delivery destination. This postage value can be simulated inside the shopping cart with the desired products added and filling in all the requested fields of the simulator. The total shipping costs will also be automatically calculated when placing your order in the Online Store. It should be noted that the factors in this calculation may be variable and change without prior notice.

You can obtain all clarifications or doubts regarding the sending of orders through the email address [email protected]

Shipping territories

Pecados do Alentejo currently only sends its products to Portuguese territory, although it is working to expand its territory of operation.

If you wish to receive our products outside Portuguese territory, we ask that you contact us via the email address [email protected] so that we can calculate the cost of shipping to the desired address and location.

Payment methods

We currently accept credit/debit card and bank transfer as a form of payment, but we are working to include other forms of payment.

Returns

Pecados do Alentejo guarantees the conformity of all products sold under Portuguese law. The period for returning purchased items is 14 (fourteen) days from the date of receipt of the purchased goods or products. The Pecados do Alentejo returns policy is detailed in point 7 of the terms and conditions.

Cookies Policy

What are they and how do they work?

1 Introduction

The Pecados do Alentejo website and online store uses cookies only for the purpose of improving and optimizing the experience of its Users/customers/buyers or consumers.

Two What are Cookies?

Cookies are very small files that contain information relevant to browsing this website. These files are loaded by the device used to access this website (smartphone, computer, tablet, etc.) through the internet browser (web browser) during the User/customer/buyer's visit or consumption of the website.

Cookies allow:

The) Ensuring the correct functioning of the web pages

B) Save user preferences (eg chosen language, font size, etc.).

ç) Obtain information about the browsing experience provided.

d) Obtain anonymous statistical information about pages visited or time spent on the website.

3 Purpose of the use of Cookies

The purposes of using Cookies on this website are:

The) Ensure it works correctly.

B) Ease browsing and improve browsing experience.

The use of Cookies ensures that navigation on the website is constantly optimized in order to provide a high quality experience that exceeds the quality obtained in the previous experience.

5 Typology and functionality.

According to their permanence, cookies can be divided into 2 types.

Session cookies

They expire when the web browser window is closed. They are used to link user actions during the session.

Persistent cookies

They expire when their task or function is fully executed, their validity expires or they are manually removed by the user. They will be reactivated each time the user visits the website.

According to their purpose, they can be classified as follows:

Strictly necessary or essential:

They are essential cookies for the functioning of the website. They are responsible for ensuring the functioning and visualization of the website. They are activated in response to user actions such as the start procedure or form filling.

Performance

Dedicated to collecting statistical data on the performance of the website. No data is collected from users, only parameters of possible errors or performance of new features that may be or have been implemented on the website.

Functionality

They are mainly used to support the functionality of the website, being able to memorize some user information, such as chosen language, customization of the customer area, etc.

Advertising or specific target

They are used to memorize the pages that the user has viewed and the links that he has followed, in order to provide the user with the most relevant or interesting advertising content. This information may be shared with third parties and used to assess the success rate of advertising campaigns.

Note: Any third party websites may contain this type of cookies over which we have no control.

6 Block the use of Cookies

If the user wishes, he can disable the browser's cookie functionality or limit the use of cookies to a particular service.

Usually, all changes at the web browser level regarding the way in which cookies are used and/or accepted can be made in the “options” or “browser preferences” section.

Here are the instructions for blocking the use of cookies for the most common internet browsers:

Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=pt&answer=95647

Internet Explorer: http://windows.microsoft.com/pt-pt/windwos7/how-to-manage-cookies-in-internet-explorer-9

Mozila Firefox: https://support.mozila.org/pt/kb/activar-e-desativar-cookies-que-os-websites-utilizar

Apple Safari: https://support/apple.com/en-en/HT201265

Users can choose not to share their data with google services. To do so, they must access the Ads Preferences Manager and the Analytics Opt-out Browser Add-on.

In addition to the means described above for the different internet browsers, the browser may use specific tools for handling cookies.

7 Consequences of blocking cookies on this website

When the cookies used on this website are partially or completely blocked, some features or services may no longer function correctly or behave differently than expected (eg, user or client area preferences are not saved or loaded correctly).

If the user blocks the use of cookies on this website, it is very likely that he will no longer be able to access certain areas or features of the website or that his browsing experience on the website will degrade considerably.

Alternative dispute resolution

According to Law no. 144/2015 of September 8, 2015, below we disclose all the Entities for the Alternative Dispute Resolution that can be contacted in case of conflict in the purchase of any product or service referenced in the Pecados do Alentejo online store.

It is important to mention that, when necessary, this solution compared to the judicial route is, as a rule, faster and less expensive.

Therefore, if you are dissatisfied and wish to expose your situation, you can do so by contacting an Alternative Dispute Resolution Entity.

National Center for Information and Arbitration of Consumer Disputes (CNIACC)

https://www.cniacc.pt/pt

Email: [email protected]

Cávado Valley Information and Arbitration Center (CIAB)

Https://www.ciab.pt/

Email: [email protected]

Porto Information and Arbitration Center (CICAP)

https://www.cicap.pt/

Email: [email protected]

Vale do Ave Information and Arbitration Center (TRIAVE)